Using Guest Mode on a Chromebook
If Guest Mode has been enabled on your Chromebook, you will be able to access the Chrome browser on your Chromebook without using your SSO credentials to log in. _**Please note that if you are using Guest Mode that Squid is not available, your bookmarks are not available, and anything you save to the local drive will…
How to check the Chromebook's Diagnostic Indicator
**Note: **This article is designed for remote troubleshooting purposes, and may not have a solution for a specific problem. Step 1: Plug in the Chromebook ![][1] Step 2: Take note of what light combination the _Power Indicator Light_ flashes, right after plugging it in. Some Examples are below. You may need to do …
Making the stylus toolbar appear in the shelf on your Chromebook
1. Select the "System Tray" in the lower right corner of the Chromebook screen. 2. Select "Settings" i.e. the cogwheel. 3. Select "Device" 4. Select "Stylus" ![][1] 5. Make sure the "Show stylus tools on the shelf" enabled 6. If you would like to change your default note-taking App to Squid, select the drop-down…
How to Check the Battery Health of a Chromebook
Step 1: Charge the Chromebook to at least 50% Step 2: Press _Ctrl + Alt + t_ ![][1] Step 3: In the window that pops up, type _battery_test_ ![][2] Step 4: Press _Enter_ on the keyboard ![][3] Step 5: Wait 5 Minutes ![][4] Step 6: Give your support agent the _Battery Health _percentage and the _Battery Dischar…
Getting Started with Securly Classroom
If you are in a school that utilizes Chromebooks, you can use Securly Classroom to view and manage students' Chromebooks when they are in your classroom. There is a great [15-minute overview video][1] that describes many of the tools in Securly Classroom. [Select this link to view the video][1]. You can also view our…
Updating the Chrome OS on your Chromebook
1. Select the System Tray and select Settings ![][1] 2. Select "About Chrome OS" in the lower-left corner ![][2] 3. Select the "Check for updates" button ![][3] 4. If the Chrome OS is up-to-date, you will will see the the screen below ![][4] If your Chrome OS is out-of-date, the update will start to download a…
Clearing the Chrome History on a Chromebook
1. Launch Chrome 2. Select the three dots in the upper right corner of Chrome 3. Select "History" then on the extended menu select "History" again. You can also hold down the <ctrl> and H keys to select History ![][1] 4. Select "Clear browsing data" ![][2] 5. On the "Clear browsing data" screen, verify that "Bas…
Verifying that your Microphone and Camera are enabled for Google Meet on a Chromebook
1. Launch Chrome 2. Select the three dots in the upper right corner of Chrome 3. Select "Settings" ![][1] 4. Select "Site Settings" ![][2] 5. Scroll down to "Permissions". We will be looking at the "meet.google.com" permissions as well as the "Camera" and "Microphone" permissions. ![][3] 6. Select "meet.google…
Backing Up Squid Notes
1. Open up Squid and select the three lines in the top left hand corner. ![][1] 2. Select The Settings icon ![][2] 3. Go to the "Backup And Restore" tab ![][3] 4. Click "Local Backup" ![][4] 5. Click "Create Backup" and save ![][5] 6. Make sure to take your backup (titled "squid.bak") and move it from your d…
Performing a Chromebook Hard Reset
To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset. To perform a hard reset on your Chromebook, follow the steps below: 1. Save and close all application windows such as Chrome browser and Squid. 2. Power off your Chromebook by either holding down the power b…
