Enabling Require Password When Your Chromebook Wakes From Sleep
Click the clock on the bottom right of your system tray, then click on the gear icon to go to the Chromebook settings. ![][1] Once in ChromOS settings click on "Security and Privacy" then "Lock screen and sign-in" ![][2] You may be asked to enter your password ![][3] Toggle the "Show lock screen when waiting fro…
Using Guest Mode on a Chromebook
If Guest Mode has been enabled on your Chromebook, you will be able to access the Chrome browser on your Chromebook without using your SSO credentials to log in. _**Please note that if you are using Guest Mode that your bookmarks are not available, and anything you save to the local drive will be immediately erased w…
How to check the Chromebook's Diagnostic Indicator
**Note: **This article is designed for remote troubleshooting purposes, and may not have a solution for a specific problem. Step 1: Plug in the Chromebook ![][1] Step 2: Take note of what light combination the _Power Indicator Light_ flashes, right after plugging it in. Some Examples are below. You may need to do …
How to Check the Battery Health of a Chromebook
Step 1: Charge the Chromebook to at least 50% Step 2: Press _Ctrl + Alt + t_ ![][1] Step 3: In the window that pops up, type _battery_test_ ![][2] Step 4: Press _Enter_ on the keyboard ![][3] Step 5: Wait 5 Minutes ![][4] Step 6: Give your support agent the _Battery Health _percentage and the _Battery Dischar…
Getting Started with Securly Classroom
Teachers can use Securly Classroom to view and manage students' Chromebooks while they are in your classroom. **Please note the Securly Classroom only works within the Chrome browser on a student Chromebook. **Android Apps, which are typically the tablet Apps, are not able to be controlled or viewed using Securly Cla…
Making the stylus toolbar appear in the shelf on your Chromebook
1. Select the "System Tray" in the lower right corner of the Chromebook screen. 2. Select "Settings" i.e. the cogwheel. 3. Select "Device" 4. Select "Stylus" ![][1] 5. Make sure the "Show stylus tools on the shelf" enabled 6. If you would like to change your default note-taking App to Squid, select the drop-down…
Updating the Chrome OS on your Chromebook
1. Select the System Tray and select Settings ![][1] 2. Select "About Chrome OS" in the lower-left corner ![][2] 3. Select the "Check for updates" button ![][3] 4. If the Chrome OS is up-to-date, you will will see the the screen below ![][4] If your Chrome OS is out-of-date, the update will start to download a…
Clearing the Chrome History on a Chromebook
1. Launch Chrome 2. Select the three dots in the upper right corner of Chrome 3. Select "History" then on the extended menu select "History" again. You can also hold down the <ctrl> and H keys to select History ![][1] 4. Select "Clear browsing data" ![][2] 5. On the "Clear browsing data" screen, verify that "Bas…
Verifying that your Microphone and Camera are enabled for Google Meet on a Chromebook
1. Launch Chrome 2. Select the three dots in the upper right corner of Chrome 3. Select "Settings" ![][1] 4. Select "Site Settings" ![][2] 5. Scroll down to "Permissions". We will be looking at the "meet.google.com" permissions as well as the "Camera" and "Microphone" permissions. ![][3] 6. Select "meet.google…
Performing a Chromebook Hard Reset
To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset. To perform a hard reset on your Chromebook, follow the steps below: 1. Save and close all application windows such as Chrome browser. 2. Power off your Chromebook by either holding down the power button then…
