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Home > Chromebooks > How to submit a support ticket on a Chromebook
How to submit a support ticket on a Chromebook
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Step 1: Open Chrome


Step 2: Go to OR choose the Help Desk & Knowledge Base from the bookmarks menu.


Step 3: Click Submit Ticket


Step 4: Fill in your Full Name, email, subject, and Message. Please include your phone number and a good time to call you, if applicable.


Step 5: Select the category best suited for your needs.  The 1:1 category is the best choice for parents reporting trouble.  One of the listed school student categories is the best choice for students reporting trouble.  The High School SMART Desk category is the best choice for high school students reporting trouble, which is pictured below as an example.


Step 6: Select the desired priority and click Create Ticket

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