The Technology Department is still available to help during the COVID-19 school closure. To obtain support, please submit a ticket or feel free to browse our knowledge base for many self-help articles.
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Showing articles from ipads tag

Youtube Filtering

Youtube is used heavily in the classroom and is accessible on student computers and 1:1 devices (iPads and Chromebooks). We force YouTube to be in restricted mode. Restricted mode ensures that the video categories below are not accessible to students : **Drugs and alcohol:** Talking about drug use or abuse, or drink…

Updating to the latest iOS on your iPad

Before you perform the iOS update, please make sure that you know your Managed Apple ID and Managed Apple ID Password. You may be asked for your Managed Apple ID Credentials when setting up your iPad after the iOS update. Your Managed Apple ID Username is your network login username with @appleid.uscstudents.org at th…

Backing up your iPad to iCloud

The best way to ensure that most of the data on your iPad is safe and backed up is to set your iPad to be backed up to iCloud. Please follow the directions below to enable iCloud backup: 1. Make sure your are connected to a Wi-Fi network 2. Tap Settings > [Your Name] > iCloud 3. If iCloud backup is not turned …

Troubleshooting iPad Charging Issues

If you find that your iPad is not charging or charging very slowly, please follow these troubleshooting steps. 1. Please make sure that your iPad has the most recent iOS. Please go to Settings > General > Software Update Follow the prompts to install the update. It will disable your iPad for 15 - 20 minutes, so pl…

Workaround for Verification Failed Error

During your iPad setup, if you receive a Verification Failed error on Step 12 of the setup guide when you enter your Managed Apple ID, please perform the workaround steps below: Tap the **OK** button when you get the verification error. ![][1] You will be brought back to the Apple ID login page. Tap "**Forgot passw…

2019 - 2020 iPad Setup Guide

Please follow setup process below to get your iPad configured and ready for the start of the 2019 - 2020 school year. 1. Turn on the iPad using the power button located on the top right corner of the device. The Apple logo will appear on the screen. If your iPad doesn’t start up, it is possible that your iPad will ne…

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