Using Call Park
Call Park is a feature that allows members to place a call on hold so that another member can pick up that call without going through the transfer process. Call Pickup groups are set up by the Technology Department. To utilize the park feature of the Avaya Cloud Office phone system, you must first be assigned to a…
Call Queues
Avaya Cloud Office uses call queues for specific extensions through the school district. Call queues are typically used for building main office extensions and other scenarios where more than one person is responsible for answering calls for that extension. From the caller's perspective * Users will be greeted b…
