Using Call Park
Call Park is a feature that allows members to place a call on hold so that another member can pick up that call without going through the transfer process. Call Pickup groups are set up by the Technology Department. To utilize the park feature of the Avaya Cloud Office phone system, you must first be assigned to a…
Transferring Calls
Avaya Cloud Office allows users to transfer phone calls between internal extensions. To transfer a call using a desk phone * While on an active call, press the Transfer soft key at the bottom of the screen. * Enter the extension for the transfer and press Call . * Choose either the Now or Talk soft key,…
Monitored Lines
Avaya Cloud Office allows the configuration of monitored lines. This feature is mainly used by building main offices and between administrators and administrative assistants. How to answer a call on a monitored line * Users with monitored lines will see dedicated buttons on their phones for each line they can mo…
Transfer directly to voicemail
If you receive a phone call that you want to transfer to someone else without ringing their desk phone or mobile applications, follow these directions to transfer directly to someone's voicemail. * Press the transfer button on your desk phone or the Avaya Cloud Office desktop or mobile application. * Enter *0…
Using Google Transfer and Google Takeout
Using Google Transfer and Google Takeout, you can migrate data from your Upper St. Clair Student (@uscstudents.org) Google account to any other Google account. Using Google Transfer and Google Takeout allows you to: * Back up your files from time to time * Keep important files when you graduate, switch schools,…
