You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Home > Networking > Troubleshooting WiFi on an iPad
Troubleshooting WiFi on an iPad
print icon

The following steps can help the technology department investigate poor WiFi performance when using an iPad.



Open the Self Service app.




You may be presented with the 'allow notifications' prompt.  If so, answer Allow then tap Continue.





Select the Airport Utility app in order to install it to your device.




Go to your Home screen and then open the Settings app.




Now scroll down and select Airport Utility.




Enable the Wi-Fi Scanner option, ensuring it is green as shown below.




Return to the Home screen, then open the Airport Utility app.  Upon opening this app, tap OK when asked if Airport Utility can find and connect to devices on your network.  Now tap Wi-Fi Scan.




Tap Scan and allow the app to scan your network for a few minutes.




Tap Stop after a few minutes in order to stop the test.  Then tap the share button as shown below.




Tap the Mail app selection.




Enter the appropriate email address, which is determined by your school, then send the message.


[email protected]


[email protected]


[email protected]


[email protected]

Fort Couch

[email protected]

USC High School

[email protected]




The technology department will review the issue and reply to you with next steps.


0 out of 0 found this helpful

scroll to top icon